1Nature of Digital Services
This Shipping and Delivery Policy applies to all digital products, premium tier subscriptions (such as PerkIQ Pro), and software tools offered by PerkIQ India ("Platform", "we", "us").
Our offerings comprise software features, milestone calculation modules, bank devaluation notification engines, and smart spend routing algorithms accessible via web browsers on desktop, tablet, and mobile devices.
2Delivery Mechanism & Timelines
Upon successful authorization of your transaction through our authorized payment gateway partners (Razorpay, Cashfree, PayU, or Stripe), your account tier is upgraded automatically in real-time. No waiting periods, manual approvals, or shipping intervals are involved.
Simultaneously with account activation, an automated digital invoice and payment confirmation containing the payment gateway transaction ID, date, GST breakdown, and subscription expiry details will be dispatched to your registered email address. This email serves as valid legal proof of electronic delivery.
3Shipping Costs & Customs Duties
Because PerkIQ provides solely digital cloud access:
- There are zero shipping fees, freight handling costs, or packaging charges.
- There are no domestic interstate courier transit times or cross-border customs formalities.
- All applicable taxes (such as 18% GST) are itemized on your electronic checkout receipt.
4Troubleshooting Digital Delivery Delays
While 99.9% of digital subscriptions unlock instantaneously, momentary banking network lags (such as slow bank webhook callbacks or payment aggregator status reconciliations) may occasionally cause a brief 2 to 5-minute activation delay.
If your payment has been debited from your bank or card account but your digital account status does not update within 15 minutes, please follow these steps:
- Log out and sign back in using your registered email and One-Time Password (OTP) to refresh session tokens.
- Check your email spam / promotions folder for your digital payment receipt.
- If access is still pending, email our technical fulfillment team at moc.qikrep@troppus with your payment gateway transaction reference number. We will manually verify the payment ledger and activate your access within 4 business hours.