100% full refund available within 7 days of initial subscription purchase if you are not fully satisfied.
Approved refunds are credited directly to your original payment method (Bank/UPI/Card) within 5 to 7 working days.
Subscriptions can be canceled at any time from your account settings with zero cancellation penalties.
1Overview & Scope
At PerkIQ India, we are dedicated to providing transparency, value, and outstanding user experiences. This Refund & Cancellation Policy sets forth the terms and conditions under which payments for PerkIQ digital services, premium tiers (e.g. PerkIQ Pro), and subscriptions may be canceled and refunded.
This policy is formulated in full compliance with the Consumer Protection (E-Commerce) Rules, 2020 and the Reserve Bank of India (RBI) Master Directions on Payment Aggregators and Payment Gateways.
2Subscription Cancellation Policy
- Self-Service Cancellation: You may cancel your recurring subscription at any point by navigating to your Account Profile or by sending a written cancellation request to moc.qikrep@gnillib.
- Effective Date of Cancellation: Upon cancellation, your recurring billing will cease immediately. You will continue to retain full access to your paid features until the expiration of your current active billing cycle.
- No Hidden Cancellation Fees: We do not charge cancellation fees, early termination fees, or maintenance penalties under any circumstances.
3Refund Eligibility & Terms
If you purchase an annual or monthly PerkIQ subscription and find that our platform does not suit your financial tracking needs, you are entitled to a full 100% refund if the refund request is submitted within seven (7) calendar days of the original transaction date.
In the event of a technical glitch resulting in double billing or an erroneous transaction, 100% of the duplicate amount will be refunded immediately upon verification without questioning.
Refunds are not granted for requests initiated after the 7-day initial satisfaction window, or for prior billing cycles that have already concluded.
4Refund Processing Timelines & Mode of Payment
Once your refund request is verified and approved by our billing desk, the refund will be initiated immediately through our payment gateway partner (e.g. Razorpay, Cashfree, PayU, or Stripe).
- Turnaround SLA: In adherence to Indian banking and RBI standards, funds typically reflect in your account within 5 to 7 business days depending on your card-issuing bank or UPI app.
- Mode of Settlement: Refunds are processed strictly to the original source of payment (Credit Card, Debit Card, UPI, or Netbanking account). We do not force store credits, vouchers, or offline coupons.
- Refund Reference (ARN): An automated confirmation email containing the banking Acquirer Reference Number (ARN) / UTR number will be sent to your registered email address for bank tracking.
How to Request a Refund or Dispute Billing
To submit a cancellation or refund inquiry, simply email our dedicated billing department: